Frequently Asked Questions
Everything you need to know about shopping with 12th Tribe
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. Express options are available at checkout if you need your outfit for a special event sooner.
What is your return policy?
We accept returns for store credit within 30 days of delivery. Items must be in original condition with tags attached. Please note that sale items and intimates are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Can I change or cancel my order after it's placed?
Because we process orders quickly to get them to you fast, we are unable to make changes or cancellations once an order is confirmed. Please double-check your address and items before purchasing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Afterpay and Klarna.